Voice over IP (VoIP) has been around since the introduction of the Internet and the World Wide Web. Although initially conceived to reduce long distance and toll charges, VoIP has become synonymous with simplified communications at a reduced cost. Customers expect VoIP to deliver cost savings and enhance productivity through advanced IP Applications and increased Customer control. This course covers of VoIP from a few perspectives:
! What is the impact to the carrier enterprise of deploying a VoIP infrastructure? I.e., what is the impact on the various business processes within the enterprise?
! How is VoIP handled from a billing perspective? How different is billing for
VoIP from billing from traditional fixed line
and mobile telephony?
! What are the implementation and deployment issues faced by the carrier as it prepares to offer VoIP service to its customers?
The training approach for this course is based on our client-acclaimed methodology: a mixture of interactive presentations, live demonstrations, and workshops.
Building Blocks – An Overview
i. What is VoIP?
ii. What is “Carrier-Grade VoIP”?
iii. Internet Service Providers (ISP) and Internet Telephony Service Providers (ITSP)
# Who are the players?
# What are they doing?
iv. A Sampling of IP Applications
# Telephony Plus
# Instant Messaging
# The Web Browser # Collaboration
# Find Me/Follow Me
# “Hot Desking”
vi. VoIP Personalization
# Static Call Handling
# Dynamic Call Handling of Incoming Calls
# Presence (Friends on-line)
VoIP – Live Demonstration VoIP Technology Infrastructure
i. Network Overview
# Network Diagram
# The OSI and IP Reference Models
ii. Technologies and Protocols
# Turning Voice into Packets
# Internet Telephony Protocols
# Signalling (Session Initiated Protocol – SIP)
iii. Access Clients
# Network Administrators
iv. Network Components
# Infrastructure # Media Servers # Gateways
v. Quality of Service
Business Process Impacts
i. Customer Care
# Order Management # Self-Care
# Network Assessments
iii. Provisioning (Voice and Data)
# Field Services
# Network Engineering iv. Service Assurance
# Network Operations
# Help Desk
# Repair Operations Center
IP Usage Mediation
i. Key Role of Mediation
ii. Data Collection and Enrichment
iii. OSS and Service Provisioning
iv. Real-Time Mediation – Analyzing the Packets
The Rating Process – How different is it?
# The Internet Protocol Detail Record
The Bill Calculation Process
# Bill Calculation functions
# Online Invoicing
Rating & Billing for Wireless IP
# 2.5G – GPRS
# CDMA2000 – 2xRTT Convergence and Bundling International IP Clearing Houses Real-Time Rating & Billing Prepaid
Pricing and Billing
Implementation and Deployment Strategies
i. Stakeholder Commitment
ii. Vendor Selection
iii. Program vs. Project Approach
# Network Infrastructure Build
# Process and System Re-engineering
– As-Is/To-Be Analysis
– Operating Systems Development
– Customer Facing Web Portal
# Professional Services
# Marketing & Sales Plan
– Service Description
– Market Launch Strategy
– Sales Strategy
iv. Operational Transition Plan
v. Industry Lessons Learned
Carriers around the world are now viewing VoIP as a rapidly growing threat that they can no longer ignore. In this summary section, we look at some of the trends in the IP world, and at some of the strategies adopted by some carriers as they deploy their VoIP infrastructure.