This course covers the fundamentals of eTOM, including its benefits to service providers and their suppliers, eTOM’s relationships to NGOSS, process decomposition and process flows.

Lesson 1 – Introduction: The NGOSS Context
Lesson 2 – The eTOM Process Framework
Lesson 3 – Core Processes Defined
Lesson 4 – Process Decomposition
Lesson 5 – Process Flows
Lesson 6 – From Theory to Practice
Lesson 7 – A Real-Life Case Study of eTOM Implementation

Enjoy the Benefits of Online Learning:

• High quality training and expertise
• Access to instructors via e-mail
• Forums and chats with fellow students and colleagues
• Quizzes and final exams
• Certificate of Achievement upon successful course completion
  
  
  

Lesson 1 – Introduction: The NGOSS Context

• NGOSS: A New Paradigm
• NGOSS Four Domains: Business – System – Implementation - Deployment
• NGOSS Benefits
• The Knowledge Base
• The NGOSS Tool Kit

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Lesson 2 - The eTOM Process Framework

• eTOM: What it IS and what it IS NOT
• The Drivers for Change
• Elements of a Process Framework
• “Level Zero” Major eTOM Process Groupings: The Vertical View
• “Level Zero” Major eTOM Functional Groupings: The Horizontal View
  

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Lesson 3 - Core Processes Defined

• Strategy, Infrastructure, & Commit Process Groupings
  • Strategy & Commit
  • Infrastructure Lifecycle Management
  • Product Lifecycle Management
• Strategy, Infrastructure, & Commit Functional Groupings
  • Market & Offer Management
  • Service Development & Management
  • Resource Development & Management
  • Supply Chain Development & Management
• Operations Process Groupings
  • Operations Support and Readiness
  • “FAB”: Fulfillment
  • “FAB”: Assurance
  • “FAB”: Billing
• Operations Functional Groupings
  • Customer Relationship Management
  • Service Management & Operations
  • Resource Management & Operations
  • Supplier/Partner Relationship Management
• Enterprise Management
• Business to Business (B2B) Processes
  

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Lesson 4 - Process Decomposition

• SIP Decomposition
  • Decomposing from Level 0 to Level 1
  • Decomposing from Level 1 to Level 2
  • Decomposing to Levels 3, 4, and beyond
• Operations Decomposition
  • Decomposing from Level 0 to Level 1
  • Decomposing from Level 1 to Level 2
  • Decomposing to Levels 3, 4, and beyond
  • Enterprise Decomposition to Level 2
• Process Documentation
  

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Lesson 5 - Process Flows

• Processes Vs. Process Flows
• Process Flows: Interaction between Processes
• Process Flows: A “Swim Lane” View
• Process Flow Example

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Lesson 6 - From Theory to Practice

• Typical Steps to Take
• Mapping IT Applications & Functions to eTOM
• Using eTOM:
  • Organization & People
  • Process Design & Architecture
  • Automation
  • Accountability & “RACI”
  • eTOM Adopters: Service Providers & Vendors

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Lesson 7 – A Real-Life Case Study of eTOM Implementation

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